Shipping policy

🚚 Shipping Policy

FreshAirDepot

At FreshAirDepot, we specialize in HVAC systems from trusted brands such as Senville and MRCOOL. Our products are shipped directly from supplier warehouses across the United States.

📦 Order Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed
  • Orders are processed Monday through Friday (excluding holidays)

⚠️ Orders placed on weekends or holidays will be processed the next business day

🚛 Shipping Time

  • Standard delivery time: 3–7 business days after shipment
  • Delivery times may vary depending on:
    • Product availability
    • Warehouse location
    • Delivery destination

📍 Shipping Coverage

  • We currently ship within the continental United States only
  • We do not ship to:
    • Alaska
    • Hawaii
    • Puerto Rico
    • P.O. Boxes

💲 Shipping Costs

  • Shipping rates are calculated at checkout or included in product pricing
  • Some items may qualify for free shipping depending on the promotion

📦 Multiple Shipments

  • Orders with multiple items may be shipped separately
  • You may receive multiple tracking numbers

🔄 Backorders & Delays

Due to high demand and supplier inventory:

  • Some items may be placed on backorder
  • Estimated restock times may range from 1–2 weeks or longer

If your order is delayed:

  • We will notify you via email
  • You may choose to:
    • Wait for restock
    • Switch to an alternative product
    • Request a cancellation (if not yet shipped)

📬 Tracking Information

  • Tracking numbers will be provided within 24–48 hours after shipment
  • Tracking will be sent via email once available

⚠️ Delivery Issues

FreshAirDepot is not responsible for:

  • Delays caused by carriers (FedEx, freight, etc.)
  • Incorrect shipping addresses provided by the customer
  • Missed delivery attempts

📦 Damaged or Lost Shipments

If your order arrives damaged or is lost:

  • Contact us within 48 hours of delivery
  • Provide:
    • Photos of the product and packaging
    • Order number

We will work with the carrier to:

  • Resolve the issue
  • Offer replacement or refund when applicable

❌ Refused or Undeliverable Shipments

If a shipment is:

  • Refused
  • Returned due to incorrect address

You may be responsible for:

  • Return shipping fees
  • Restocking fees

📞 Contact Us

How can I contact FreshAirDepot?

Our dedicated customer service team is available to assist you with any questions or issues. Here's how you can reach us: